Privacy Policy

Last updated: January 4, 2026

1. Introduction

MappedBy Inc ("Company", "we", "us") operates forwarding.mobi. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully.

2. Information We Collect

Information You Provide

  • Account information (email address, password)
  • Phone numbers (your forwarding number and destination number)
  • Payment information (processed securely via Stripe)

Information Collected Automatically

  • Call logs (caller ID, duration, timestamps)
  • Text message metadata (sender, recipient, timestamps)
  • Text message content (for forwarding purposes)
  • Usage data and analytics
  • Device and browser information
  • IP addresses

Call Recordings

If you enable call recording, audio recordings are stored securely and accessible only to you. You are responsible for complying with applicable call recording consent laws in your jurisdiction.

3. How We Use Your Information

We use collected information to:

  • Provide and maintain the Service
  • Forward calls and text messages to your designated number
  • Process payments and manage your account
  • Send service-related notifications (call receipts, low balance alerts)
  • Provide customer support
  • Improve and optimize the Service
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Service Providers: Twilio (telecommunications), Stripe (payments), AWS (infrastructure)
  • Legal Requirements: When required by law, subpoena, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize sharing

We do NOT sell your personal information to third parties.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call and message logs are retained for 90 days by default. Call recordings are retained for 30 days unless you delete them sooner. You may request deletion of your data by contacting us.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. You can control cookies through your browser settings.

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Users

The Service is operated from Canada and the United States. If you access the Service from outside these countries, your information may be transferred to and processed in Canada or the US where data protection laws may differ from your jurisdiction.

11. California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt-out of sales (we do not sell personal information). Contact us to exercise these rights.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us at:
Email: [email protected]
Phone: 1 (210) 404-7920

Mailing Address:
MappedBy Inc
152 Strachan Ave
Toronto, Ontario M6J 2S9
Canada

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